![]() The driver may not knock or ring your doorbell. We are not liable for parcels stolen from your property after this point. Once the parcel has been delivered and proof of delivery photo has been posted, the security of your parcel becomes your responsibility. You can also advise DPD to leave your parcel with a neighbour, which we strongly advise if you are not going to be in at the time of delivery. It helps to conveniently manage all your deliveries and provides enhanced tracking and real time updates, you can also upload a photo of your house or ‘what3words’ location, which is particularly helpful if you live in a very rural area or your address ever causes confusion. If you have any concerns once your delivery has arrived, please contact customer services. If your parcel arrives damaged, please report this within 48 hours of delivery via email including a photo to a great idea to download the free DPD delivery app. Our insulated boxes will keep the products in perfect condition for up to 48 hours, we can not provide refunds or replacements for delayed orders unless the quality of the product has been compromised. ![]() On rare occasions your parcel may be delayed by 24 hours. Please note that DPD will provide an approximate 1 hour delivery slot in advance to help ensure safe delivery. Larger items are best defrosted overnight in the fridge.Īll deliveries will be made between 8am & 7pm (unless Pre-12 Delivery is selected) so we suggest you arrange delivery a day in advance of any special events as we cannot guarantee an early morning delivery. To defrost frozen items simply place them in cold water for 15-20 minutes before cooking. Our meat products, just like our fish, is vacuum packed individually so you have full control of your food waste. We advise that defrosted meat is eaten within 4 days or cooked and refrozen. Our innovative packaging will keep your meat frozen, ready to pop straight in the freezer or defrost for use. No one wants to see delicious meat thrown away and freezing is nature’s way of preserving and locking in the flavour and nutrients.
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